Job Description
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Job Details
Salary: £39,358
Location: Cross Campus,Our bright & modern Seevic Campus in Benfleet, Essex and (or) the historic Palmer's Campus in Grays, Essex
Hours: 37 hours per week, 52 weeks of the year
Contract Type: Permanent
Reference: SR1646
TO APPLY FOR THIS ROLE, PLEASE HEAD TO THE USP COLLEGE WEBSITE
Job Overview:
Responsible for the delivery and development of a highly effective,customer focused admissions service, that is responsive to the evolving needs of its target audience.
The successful candidate will need to develop, implement and manage an applicant lifecycle,from initial enquiry to successfulenrolment, whichexceeds customer expectations andactivelydrives growth in student recruitment.
Duties & Responsibilities
- Manage admissions processes, ensuring consistent implementation of best practice. Accountable for progressing applications throughthevarious stages of the process
- Proactively look for improvements or efficiencies in systems and procedures to constantly drive an increase in productivity thus improving customer service and recruitment performance
- Ensure high quality advice and guidance is embedded throughout the applicant lifecycle, resulting in a programme of study that meets the applicants career aspirations
- Proactively monitorand report onapplicationmetrics(applicant numbers, interview attendance etc.)and identify action areas.
- In partnership with colleagues in MIS and IT, manage an efficient customer focused enquiry and application management service/platform that meets the needs of potential studentsand College
- Manage the resources of the Admissions team so that it is scalable and able to respond to the cyclical nature of the applicant lifecycle.
- Providesupervisory and technical expertise to support theAdmissionsteam anddrive highperformance through effective target setting.
- Generate interest in the Colleges provision by engaging with local schools, providers and any otherpartners.
- Build and maintain effective relationships with external organisations and other providers of education and training to enable two-way referral of students/applicants
- Collaborate with internal stakeholders to ensure the implementation of a streamlined and high quality admissions process
- Work closely with the Marketing & Communications Officerindelivering successfulApplication andEnrolment events.
- Develop and implement a communication plan that keeps applicants, their next of kin, and any other relevant stakeholders well-informed and updated to support application and enrolment targets.
- Ensure Admissions policiesare regularly reviewed and represent theexpectedservice applicantsreceive.
Job Requirements:
- A Level 3 qualification (or commitment to achieve)
- Recent experience of working in a supervisory role in a customer service focussed environment
- Experience in formulating relatable communication to a target audience, specifically young people
The right candidate will have:
- High standards of communication and interpersonal skills.
- The ability to work as a team.
- A strong attention to detail.
- The ability to work towards deadlines.
- The ability to motivate both students and your peers.
- Highly motivated and enthusiastic.
- Excellent attendance and punctuality.
- Experience innovating to deliver the curriculum
- Initiative and leadership skills.
- The ability to provide clear and informative reporting for management.
Digital Environment
We are the leading college in Essex for technological advancements in education. We are driving the path to integrating technology within our teaching methods and the student experience and development.
Career-Focused
Our strategic career-focused approach means our relationship within our community, local and regional employers are at the heart of everything we do.
Individual Training
All staff have access to personalised training packages, whether this is to support settling in to a new role, or leadership and management training to support with progression opportunities.
Why choose us:
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.
What we offer:
- A dedicated and friendly team of professionals who are keen to develop and learn.
- Excellent pension provision
- Annual Staff Awards
- CPD days - opportunities to grow and development through mentorship and coaching
- Free onsite parking
- Staff appreciation days
- Eye care vouchers
- Onsite Starbucks & Restaurant
- Well-being days & activities
- Electric Vehicle Scheme*
- Discounted gym membership.
- Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations.
- Hybrid Working available.
- Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance.
*subject to terms & conditions