Customer Service - Front of House

USP College, Benfleet

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Job Ref No. ECC0-293S Position Type: Administration Pay Range: £23,442 with a pro rata of £19,007
Position Start Date: 15/07/2024 Contract Type: Part-time Contract Term: Permanent
Application Close: 28/06/2024 Midnight Date of Interviews: TBC  

Job Description

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Job Details

Salary: £23,442
Pro-rata: £19,007
Location: Seevic Campus,Our bright & modern Seevic Campus in Benfleet, Essex
Hours: 30 hours per week, 52 weeks of the year

Contract Type: Permanent

Reference: SR1650


Job Overview:

To handle all incoming communication offering front line support to new and existing customers. This post represents the opportunity to join a small friendly team providing a key point of contact for all face-to-face, telephone and email enquiries. You will ensure a high standard of customer care is employed at all times.

Duties & Responsibilities

  • To work flexibly as part of the support team.
  • To be responsible for operating the College telephone system ensuring that the system is kept up to date and faults are reported promptly
  • To take prompt and appropriate action in response to all personal, telephone or email enquiries, recording as appropriate
  • To handle enquiries for College prospectus, recording details as appropriate and despatching information
  • To be responsible for clearing messages from the answer machine and voice mail, dealing with them as appropriate
  • To welcome visitors to the College and ensure they are dealt with courteously and directed appropriately
  • To ensure that signing in and out procedures and security measures are adhered to at all times
  • To maintain the reception day book in respect of events, activities and visitors to the College
  • Health and Safety is everyone's responsibility and you will be required to adhere to all policy and legislative practice during every activity of work, as well as attending necessary training
  • Has an understanding that safeguarding is a shared cross college responsibility. Takes ownership of embedding safeguarding practices into their remit as appropriate to their role within the organisation
  • Any other duties compatible with the post held which may reasonably be required from time to time

Job Requirements:

  • Experience of working in a customer service or reception environment

The right candidate will have:

  • High standards of communication and interpersonal skills.
  • The ability to work as a team.
  • A strong attention to detail.
  • The ability to work towards deadlines.
  • The ability to motivate both students and your peers.
  • Highly motivated and enthusiastic.
  • Excellent attendance and punctuality.
  • Experience innovating to deliver the curriculum

Digital Environment

We are the leading college in Essex for technological advancements in education. We are driving the path to integrating technology within our teaching methods and the student experience and development.


Our strategic career-focused approach means our relationship within our community, local and regional employers are at the heart of everything we do.

Individual Training

All staff have access to personalised training packages, whether this is to support settling in to a new role, or leadership and management training to support with progression opportunities.

Why choose us:

Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.

What we offer:

  • A dedicated and friendly team of professionals who are keen to develop and learn.
  • Excellent pension provision
  • Annual Staff Awards
  • CPD days - opportunities to grow and development through mentorship and coaching
  • Free onsite parking
  • Staff appreciation days
  • Eye care vouchers
  • Onsite Starbucks & Restaurant
  • Well-being days & activities
  • Electric Vehicle Scheme*
  • Discounted gym membership.
  • Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations.
  • Hybrid Working available.
  • Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance.

*subject to terms & conditions

All appointments are subject to safer recruitment requirements to ensure the safeguarding of children and young people. All positions will involve appropriate checks and clearances.

Information about the school

Contact Information

Millie Ray
Runnymede Chase, Benfleet
Essex, SS7 1TW
Telephone: 01268 756111

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