Job Description
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We're looking for a receptionist for student services to join our team and help us create a welcoming, supportive and organised space where students feel safe, listened to and looked after.
As the first point of contact for students, parents, visitors and colleagues, you'll make sure everyone receives a warm welcome and the help they need. You'll support student attendance, manage records, respond to enquiries and work closely with our pastoral and safeguarding colleagues to ensure every student is supported throughout the school day.
This is a rewarding role for someone who is calm, organised and genuinely passionate about supporting the wellbeing of children and young people.
Key responsibilities
You will:
- act as a welcoming first point of contact for students, parents, carers, visitors and staff, responding to enquiries and guiding them appropriately
- manage student sign-in and sign-out procedures, including late arrivals and early departures, and keep attendance records accurate and up to date
- support student welfare throughout the school day, recognising concerns and referring them promptly in line with safeguarding procedures
- provide first aid assistance following training and school policies, and maintain accurate medical and incident records
- answer phone calls and emails professionally, coordinate appointments and meetings, and support wider administrative tasks
- maintain an organised, safe and welcoming student services area, ensuring resources and supplies are readily available
What we're looking for
We're looking for someone who:
- brings experience in a customer-facing or administrative role and is comfortable using IT systems to maintain accurate and confidential records
- responds calmly and sensitively to student welfare situations and handles enquiries from students, parents and colleagues with professionalism and care
- has strong organisational skills, manages their time well and adapts calmly to changing priorities in a busy school environment
- holds GCSE maths and English (grade 4 or equivalent) and is willing to undertake first aid and medication training
- builds positive relationships with students, parents and colleagues, working effectively as part of a team
- is committed to student wellbeing, confidentiality and safeguarding, with a caring, patient and empathetic approach
Experience in a school, reception or student services setting is desirable, as is first aid training and knowledge of safeguarding and attendance procedures. Does this sound like you?
About our school
Lift Maltings is an 11-16 school based in Witham, Essex. Situated between the cities of Chelmsford and Colchester, the school has 900 students on roll and benefits from a modern, purpose-built site opened in 2011. With excellent transport links to London, our staff and students can take full advantage of the wealth of opportunities the capital provides. Free car parking facilities are available on site.
Visits to the school are warmly encouraged. For an informal discussion about the post, please contact Luke Harper, School Operations Manager, at lharper@liftmaltings.org
Who is Lift Schools?
Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.
How we support you
We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work. Discover how we'll support you to thrive, develop and grow your career in the way that's right for you: How we support you.
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is in line with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.
We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
Information about the School
Lift Maltings is a mixed secondary school in Witham, Essex and is part of Lift Schools, a national network of schools created to provide thousands of students with the best possible education.
Our core purpose is to provide our students with a well rounded learning experience that is of the highest standard so that they can stand shoulder to shoulder with others confidently.
It is our aim to instil the ambition in our students that they need to achieve that their aspirations and goals, and for those aspirations to not be limited by any preconceptions they or other may have of them. Our students should leave us at Lift Maltings feeling empowered to do absolutely anything they have their mind set on be that academically or personally.
Who is Lift Schools?
Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential.
Our mission:
-We will provide an excellent education to every child, in every classroom, every day.
-With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives.
-We will work with others beyond our network to benefit more children and communities.