Job Description
Download printable version
Wraparound Operations Manager - Essex Professional Coaching (EPC)
- Location: Colchester & surrounding areas
- Hours: 35 hours per week (Term Time Only - Overtime available during school holidays)
- Salary: £22,500 - £25,000 actual salary (Term-Time Only)
- (£30,000 - £34,000 FTE equivalent + Progression Opportunity)
About the Role
Are you passionate about creating high-quality childcare environments and leading teams to deliver outstanding experiences for children?
We are looking for a Wraparound Operations Manager to lead and grow our wraparound provision across multiple school settings.
This is a leadership role, responsible for overseeing multiple sites, developing teams, ensuring Ofsted-ready standards, and driving performance and growth across the programme.
This role offers a clear pathway into a senior leadership position as EPC continues to grow its wraparound provision from 4 - 10 wraparound provisions over the next 5 years
Your Mission
To lead and oversee EPC's wraparound provision, ensuring safe, engaging and high-quality environments where every child feels included, supported and inspired - while driving consistency, performance and sustainable growth.
Key Responsibilities
Leadership, Recruitment & Training
- Lead, manage and develop Wraparound Settings Leads across multiple sites
- Support recruitment, onboarding and development of all team members
- Deliver and oversee staff training, onboarding and CPD programmes
- Conduct regular 1:1s, site visits and performance reviews
- Build strong, confident teams that deliver consistently high standards
Quality, Safety & Compliance
- Ensure all settings are safe, compliant and Ofsted-ready at all times
- Oversee safeguarding, ratios, registers and incident reporting
- Lead CQI / mock Ofsted checks across all sites
- Maintain and review policies, procedures and risk assessments
Operations & Performance
- Oversee day-to-day delivery across all wraparound settings
- Ensure consistency in session structure, quality and organisation
- Monitor performance including attendance, staffing and efficiency
- Track and report on KPIs across the programme
- Ensure each setting operates at a sustainable and profitable level
Growth & Expansion
- Support the launch of new wraparound settings
- Work with the Business Development Manager to grow provision
- Identify opportunities to increase attendance and improve experience
- Support marketing and parent engagement to drive occupancy
Parent & School Relationships
- Build strong relationships with school partners
- Lead termly review meetings with schools
- Ensure high-quality communication with parents
- Manage escalations and continuously improve customer experience
What a Typical Week Looks Like
- Visiting multiple settings (approximately 4 per week)
- Leading and developing the Settings Leads
- Managing recruitment and onboarding
- Driving performance and reviewing KPIs
- Planning training and supporting growth of the provision
What We're Looking For
- Experience in childcare, education or wraparound provision
- Strong understanding of safeguarding and Ofsted requirements
- Experience leading teams and managing performance
- Highly organised, proactive and solution-focused
- Confident communicator with strong relationship-building skills
- Passion for making a positive impact on children's lives
Why Join EPC?
- Be part of a fast-growing organisation impacting thousands of children every week
- Opportunity to lead and shape a key area of the business
- Clear progression pathway to senior leadership roles
- Supportive, values-driven team culture
Our Values
At EPC, everything we do is built around:
Exceeding Expectations - Go the extra mile
Passion - Bring energy and enthusiasm
Care - Put people first
Belonging - Create inclusive environments
Progression Opportunity
This role has a clear pathway into a senior leadership position (Head of Wraparound) as the provision continues to grow.
Apply Now
If you're ready to take ownership of a growing provision and make a real impact, we'd love to hear from you.
Information about the School
Essex Professional Coaching deliver's wraparound provision in partnership with the following schools in Colchester:
St Georges School
Earls Colne Primary School
Mersea Island School