IT Technician

Job Description

The Stanway School is seeking to employ an IT Technician with immediate effect. The successful candidate will join a team of technicians who provide a professional, customer-focused service to all of its users. This role is for a pivotal member of the ICT Team providing ICT services. The post is based at Stanway; however, there may be a requirement to travel between Stanway, Thomas Lord Audley, Monkwick Infant and Monkwick Junior Schools.

Contract details are:

Hours - 37 per week, 52 weeks per year
Pay - LGS Band 3 (£18,672-£23,111 per annum)
Annual Leave - 23 days per year plus Bank Holidays
Pension - Local Government Pension Scheme
The principal responsibilities are to:

undertake activities allocated via the Incident Management System within the allocated SLA or escalated to senior staff where appropriate, updating status in the system (includes Incidents & Requests);
assist with the installation and maintenance of computer hardware, stand-alone machines and network;
undertake software maintenance including allocation of approved software requests;
undertake System monitoring;
ensure student e-Safety where appropriate;
undertake project work commensurate to pay band 3;
proactively undertake maintenance schedules in agreement with Service Delivery Lead;
support with the creation of operational documentation where required;
liaise with service delivery partners, where appropriate;
ensure End User solutions meet the needs of the organisation;
manage and advise lower level resources where appropriate;
to maintain an efficient and dynamic working space contusive to a professional helpdesk environment;
undertake any training commensurate with the post.
We are looking for a candidate who has:

the ability to self-organise, manage personal time and work standards as well as line managing lower level resource;
an understanding of overall IT solutions deployed throughout the Trust and technology interdependencies;
depth of understanding and technical competency with specific technologies with an ability to cascade knowledge within the team;
the ability to diagnose and fix 2/3rd line support incidents;
the ability to present as a professional, personable team member and customer-facing representative;
the ability to be a self-starter, work in a team and deliver agreed objectives;
understanding of the fundamentals of IT for IT infrastructure;
knowledge of Core IT technologies (client/server and network) equivalent to Microsoft MCSA (Solutions Associate);
knowledge of WordPress or other CMS systems;
experience, or willingness to learn, advanced functionality with key software such as the latest Windows & server operating systems, Office 365, G-Suite, Office & Outlook, Impero, SIMS, help desk system, booking system, follow-me-printing;
the ability to perform reporting and analysis of help desk functions, root cause diagnosis and develop technical solutions;
the ability to specialise in one or more key business functions such as system security, helpdesk management, domain management or management of Apple and Android devices;
having a current driving licence and your own transport would be desirable.
Further details can be found in the full job description.

Interested candidates should complete the application form and send it via email to recruitment@sigmatrust.org.uk by 12 noon on Wednesday 30th May 2018.

Information about the School

About The Stanway School The Stanway School is a heavily over-subscribed 11-16 comprehensive school with over 1,300 students currently on roll, the vast majority of whom live in Stanway and the surrounding villages to the west of Colchester. The school is a specialist school in Humanities and Maths & Computing. We have undertaken a huge rebuilding programme and the Creative Arts block, the latest phase of our expansion project, opened in September 2018. By 2021, all year groups will be full with 280 students following this expansion of the school buildings. This is an exciting time to join an already successful school that is looking to continually improve practice: staff are enthusiastic and many take part in voluntary research groups into key areas of school life; students are well-behaved and achieve results above expectation; the culture of the school is calm and purposeful. In March 2012 The Stanway School converted to an academy and in September 2016 joined the newly formed Sigma Trust, a partnership of schools located in North East Essex covering both Colchester and Tendring.

Jonathan Bland Headteacher The Stanway School

Safeguarding The Sigma Trust is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records, online checks and other vetting checks. We ensure that we have a range of policies in place which promote safeguarding and safer working practice across our schools.